This Policy applies to TopTradeGroup and extends to and covers all operations and functions of TopTradeGroup.
This website is owned and operated by Widdershins Group LTD, company registration number: 2020/IBC00080 and registered address 8 Copthall, Roseau Valley, 00152 Commonwealth of Dominica.
We collect and hold the following kinds of personal information about individuals:
TopTradeGroup won’t gather delicate data except if the individual has assented or an exclusion under the Privacy Act applies. These exemptions incorporate if the assortment is required or approved by law or is important to make a proper move according to suspected unlawful action or genuine offense.
On the off chance that the individual data we demand isn’t given by an individual, we will be unable to furnish the person with the advantage of our administrations or address their issues suitably.
Your right to complain about the relevant data protection supervisory authority; and if we intend to use automated decision making, including profiling to process your personal information, and a description of the automated decision-making process and consequences.
TopTradeGroup may receive unsolicited personal information about individuals. TopTradeGroup’s employees are required to notify the Privacy Officer of all unsolicited personal information received by them. We destroy all unsolicited personal information unless the personal information is relevant to TopTradeGroup’s purposes for collecting personal information.
The personal information we may collect and hold includes (but is not limited to) personal information about the following individuals:
If necessary, we will also collect information about individuals such as:
We may collect and hold the information about an individual for the following purposes:
TopTradeGroup may use and disclose personal information for the primary purposes for which it is collected for reasonably expected secondary purposes which are related to the primary purpose and in other circumstances authorized by the Privacy Act.
TopTradeGroup will use your personal information for any of the following purposes:
Sensitive information will be used and disclosed only for the purpose for which it was provided or a directly related secondary purpose, unless the individual agrees otherwise, or permitted by law.
We engage other people to perform services for us, which may involve that person handling the personal information we hold. In these situations, we prohibit that person from using personal information about the individual except for the specific purpose for which we supply it. We prohibit that person from using the individual’s information for direct marketing their products or services.
TopTradeGroup will attempt to destroy or de-identify sensitive information wherever possible. We also undertake to take reasonable steps to destroy or de-identify all personal information about an individual when it is no longer needed.
We may disclose personal information to:
As a general principle, you will provide us with your data entirely voluntarily; there are generally no detrimental effects on you if you choose not to consent or to provide personal data. However, there are circumstances in which TopTradeGroup cannot take action without certain of your data, for example, because this personal data is required to process your orders, provide you with access to a web offering or newsletter, or to carry out a legally required compliance screening. In these cases, it will unfortunately not be possible for TopTradeGroup to provide you with what you request without the relevant personal data.
We will not send personal information to recipients unless:
TopTradeGroup recognizes how important the security of personal information is to our clients. We will at all times seek to ensure that the personal information we collect and hold is protected from inference, misuse or loss, unauthorized access, modification, or disclosure. TopTradeGroup’s employees must respect the confidentiality of the personal information we collect.
We hold all of your personal information in secure computer storage facilities and paper-based files. About our computer storage facilities, we apply the following guidelines:
We will hold your personal information as long as required to provide you with the products or services, products, or information you have requested and to execute and administer your business relationship with us. We are also required to keep certain information (e.g. relating to the business or tax relevant transactions) for certain retention periods under applicable law. Your personal information will be promptly deleted when it is no longer required for these purposes.
TopTradeGroup is committed to ensuring that the personal information it collects, holds, uses, and discloses is relevant, accurate, complete, and up-to-date. We encourage individuals to contact us to update any personal information we hold about them. If we correct information that has previously been disclosed to another entity, we will notify the other entity within a reasonable period of the correction. Where we are satisfied information is inaccurate, we will take reasonable steps to correct the information within 30 days unless the individual agrees otherwise. We do not charge individuals for correcting the information.
Subject to the exceptions set out in the Privacy Act, individuals may gain access to the personal information that we hold about them by contacting the TopTradeGroup’s Privacy Officer. We will provide access within 30 days of the individual’s request. If we refuse to provide the information, we will provide reasons for the refusal. An individual’s request for access to his or her personal information will be dealt with by allowing the individual to look at his or her personal information at the offices of TopTradeGroup, or by providing copies of the information requested. We will require identity verification and specification of the information required. An administrative fee for search and photocopying costs may be charged for providing access.
This Policy will be reviewed from time to time to take account of new laws and technology, and changes to our operations and the business environment.
Outsiders will be needed to actualize approaches comparable to the administration of a person’s very own data as per the Privacy Act. These arrangements include:
TopTradeGroup is required by St. Vincent & the Grenadines Anti-Money Laundering and Terrorist Financing Regulations 2014, as amended to verify your identity before we can provide you with financial products and services. Electronic verification allows us to verify your identity by using electronic tools and external data sources.
To verify your identity electronically, we will ask you for your details (such as your name, address, date of birth) and details of your identification documents. This information will be passed on to external organizations to electronically match your information with information on their databases. These organizations will assess and advise us whether all or some of the information you provided matches their records.
The external data sources used to verify your identity include:
By agreeing to our terms and conditions you affirm that:
Should you wish to make a complaint we ask that you follow the process outlined below, this will aid us in resolving your complaint in the most efficient manner possible to regain your confidence.
Firstly, gather all supporting documents that relate to your complaint, think about the questions you want to be answered, and decide what you want us to do. Next, contact your account manager directly. Remember, if the problem is current a call at the earliest possible time will allow us to resolve your complaint immediately. If your account manager is unable to satisfactorily resolve your complaint, please ask them to refer the complaint to their manager. If your complaint is about your account manager, please ask to speak to our Compliance department.
If your complaint cannot be resolved then you may refer the matter to our Compliance department if we have not already done so. They will review your complaint and contact you directly.
You can also contact our Compliance team directly by sending an email to: [email protected]
We aim to resolve most matters within 21 days. However, some complaints are more complex and may take longer to resolve. If this is the case, we will keep you informed of our progress.